Support Guides

Web Hosting

500 Internal Server Error

Please set the following permissions to fix this error: – Ensure no directories on your account have 777 permissions. Reassign 755 permissions and this will resolve the issue (via FTP / File Manager). – Ensure that all .php files on your…

My website is not loading

Your IP may have been blocked in our server firewall. This usually happens for security reasons, to stop too many login failures. Please contact our support team at https://zfast.uk/support to get your IP

Can I upgrade/downgrade my package?

Yes, you are free to upgrade/downgrade at any time via the client area. To do this, simply follow the steps below: Login to the client area and click on ‘Products’ Click on the service you would like to upgrade/downgrade Click on ‘Upgrade…

Nameservers

Our default nameservers for the shared/reseller hosting platform are: ns0.liveboxserver.uk ns1.liveboxserver.uk  VPS servers will be assigned their own nameservers when they are built – these are contained within your welcome email. 

How to restore websites with JetBackup

Take advantage of the latest JetBackup on your hosting, feature-rich backup & restore software you can access directly from cPanel control panel. All of our web hosting customers can take advantage of JetBackup to help restore backups from different…